eve mattress reviews

  • 4.6/5 (5026 Reviews)

Mattress too hot

After reading the positive reviews I went ahead and purchased the eve mattress. After a convoluted journey through Europe the mattress finally arrived. So far I'm not impressed. Very hot . Customer service said I should wait 30 days before deciding. I cannot see how the heat from the mattress will decrease during this time. We shall see
eve

Hi Colin, Thank you for taking the time to share your feedback with us today. We do apologise that your mattress was misrouted and ended up on it's way to Poland. This error is not typical at all and we're sorry for the delay that it caused in the delivery of your parcel. We've used special breathable foams to try and combat any overheating issues, but we do understand that every sleeper is different and that our breathable foams may not have the desired effect for everyone. It usually takes around 3 - 4 weeks for your body to fully adjust to your new mattress, so if after this time you are still feeling too warm, please let us know on 0800 808 5766. Kind regards, The eve Sleep Team.

see our reply

Best products

Best products

Thanks

Extremely pleased with the product and also with such prompt delivery.

So far

So far so good, compares well with our old Tempur

Love it!

Love it!

Mattress Topper

Extremely comfortable but find it slips from mattress

Very Disappointed

Bought an Eve mattress because of back problems but unfortunatly it got worse. Stuck it out for nearly 4 weeks in the hope things would improve, they didn't, so with this and the fact I found it unbearably hot and the smell of the foam? did not disappear I requested a return. Can not fault the service of the Eve team.
eve

Hi Veronica, We're sorry to hear that you had to return your eve mattress. The eve mattress is not a medical mattress, so we aren't able to claim that the will help with specific back issues, but we do offer the trial so that everyone can try the mattress and decide whether or not it is right for them. It's great to see that our team have your return sorted for you and we appreciate you sharing your feedback with us. Kind regards, The eve Sleep Team.

see our reply

Excellent pre-sales customer service, terrible delivery service.

Beware if your delivery is being made by UPS. For "one man" deliveries they issue only an 11 hour window, with no tracking. Unfortunately this makes it far to easy for beleaguered drivers to skip a delivery and claim no one was home - which is what happened here. The staff at Eve could only suggest that I took another day off work, not... Beware if your delivery is being made by UPS. For "one man" deliveries they issue only an 11 hour window, with no tracking. Unfortunately this makes it far to easy for beleaguered drivers to skip a delivery and claim no one was home - which is what happened here. The staff at Eve could only suggest that I took another day off work, not helpful. Only because I kicked off furiously did the driver come back. I had another one man delivery on the same day from Eve via DPD, who give a two hour window. Honestly Eve, I can't remember the last time I was expected to sit around for 11 hours without so much as a phone call - sort it out, you are way behind the market here and this experience has definitely put me off using you again, which is a shame because the lady who dealt with an initial muddle on my order and arranged the delivery date was an excellent advertisement for you.

Read More

eve

Hi Kerry, We're sorry to hear that you had this issue with your delivery. Due to the size and weight of the mattresses, UPS couriers are one of the very few companies who can deliver the mattresses to our customers and usually deliveries run smoothly. It's a shame to hear that yours did not go smoothly. Sadly, we aren't able to control the delivery drivers actions on the delivery day, but we can let you know that we have followed this up with UPS so that we can avoid this happening in the future. We have also introduced a pre 2pm express service that customers can choose at the check out when they place their orders if they would prefer a narrower delivery window. We appreciate you sharing your feedback with us and we hope that you enjoy the comfort of your eve mattress. Kind regards, The eve Sleep Team.

see our reply

Great customer service and super comfy mattress

I can't fault the service I received from Eve. Very efficient, very helpful and very accommodating. The mattress is great and I would highly recommend if you like a firmer mattress with a comfy top layer.

Eve

Very good

Eve

Comfortable and conforms to your body

Eve Single Mattress

I find the Eve mattress very comfortable and enjoying a good night sleep.

Great!

Great!

Very nice but not quite perfect

I'm just over half way of my 100 days, an the mattress has impressed me. I've not had any real issue with it, not having the spring feeling took a few days to get used to, but I have been pleased. I only wish it was a tiny bit softer but I doubt il get a nother one just incase it's not as good .

Service Amazing, Matress not so.

Both me and the missis thought the matress was too firm and therefore uncomfortable. Contacted customer support and as advertised was no issue returning the matress for a full refund.

3 Months In

Couldn't be happier with my mattress, can honestly say that this bed is getting me better sleep. Glad i spent the money on this!

Mattress

Well pleasedwiththisproduct

Brilliant service!!

Brilliant service!!

Mr

Good

Best nights sleep since buying

Best nights sleep since buying this mattress. Money well spent.