Hi Colin, Thank you for taking the time to share your feedback with us today. We do apologise that your mattress was misrouted and ended up on it's way to Poland. This error is not typical at all and we're sorry for the delay that it caused in the delivery of your parcel. We've used special breathable foams to try and combat any overheating issues, but we do understand that every sleeper is different and that our breathable foams may not have the desired effect for everyone. It usually takes around 3 - 4 weeks for your body to fully adjust to your new mattress, so if after this time you are still feeling too warm, please let us know on 0800 808 5766. Kind regards, The eve Sleep Team.
Hi Veronica, We're sorry to hear that you had to return your eve mattress. The eve mattress is not a medical mattress, so we aren't able to claim that the will help with specific back issues, but we do offer the trial so that everyone can try the mattress and decide whether or not it is right for them. It's great to see that our team have your return sorted for you and we appreciate you sharing your feedback with us. Kind regards, The eve Sleep Team.
Hi Kerry, We're sorry to hear that you had this issue with your delivery. Due to the size and weight of the mattresses, UPS couriers are one of the very few companies who can deliver the mattresses to our customers and usually deliveries run smoothly. It's a shame to hear that yours did not go smoothly. Sadly, we aren't able to control the delivery drivers actions on the delivery day, but we can let you know that we have followed this up with UPS so that we can avoid this happening in the future. We have also introduced a pre 2pm express service that customers can choose at the check out when they place their orders if they would prefer a narrower delivery window. We appreciate you sharing your feedback with us and we hope that you enjoy the comfort of your eve mattress. Kind regards, The eve Sleep Team.