eve premium mattress reviews

  • 4.5/5 (221 Reviews)

Happy with the purchase

My son loves the mattress.It is quite soft but at the same time supporting body.That what we were looking for.The price is a bit high ,but the quality of mattress is really good.There was a slight blunder with delivery ,but customer service addressed the issue quickly and professionally.So,cannot blame.Overally very happy with the purchase.

Very firm

I had high hopes for this mattress after reading the description and reviews. But it was much too hard for me (being a lady, with hips and a side sleeper) it made my hips go numb and I had to keep shifting position. So not a good night's sleep. Sorry eve, I wanted to love you but you're not for me. Also the delivery day and time was... I had high hopes for this mattress after reading the description and reviews. But it was much too hard for me (being a lady, with hips and a side sleeper) it made my hips go numb and I had to keep shifting position. So not a good night's sleep. Sorry eve, I wanted to love you but you're not for me. Also the delivery day and time was changed several times and it became stressful as I work full time and can't get time off for deliveries. The box was very smelly and I had to get it outside as soon as the mattress was unpacked.

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Much better than anticipated!

I bought a single mattress to sleep on the floor temporarily whilst I had guests. I suffer from joint pain and tend to sleep hot, so I wasn't expecting to like this mattress, but it was the best night's sleep I've ever had. It's so good, that my regular orthopaedic mattress with a deep silk topper - which I had previously... I bought a single mattress to sleep on the floor temporarily whilst I had guests. I suffer from joint pain and tend to sleep hot, so I wasn't expecting to like this mattress, but it was the best night's sleep I've ever had. It's so good, that my regular orthopaedic mattress with a deep silk topper - which I had previously thought was cloud-like - now is too uncomfortable!

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6 weeks of wonderful sleeps.

6 weeks of wonderful sleeps. Early nights are something to look forward to and waking up feeling energised to face the day a new one on me. Love it.

Premium Mattress = Premium Sleep! đź’¤

Purchased this mattress and pillow to replace a previous one. Instant enjoyment... wonderful!

Matters

Best one Good sleep

Better than the rival I used

After getting really bad pains from a rival companies mattress that I used, this was the perfect replacement!

Fantastic

I ordered a mattress and pillow each for my daughter and I and we both absolutely love them. My daughter is getting to sleep much quicker now and says she is much more comfortable and she seems to have a much more settled night. I used to feel too hot with my old pillow but don’t get that with the new ones and the mattress is so comfy and... I ordered a mattress and pillow each for my daughter and I and we both absolutely love them. My daughter is getting to sleep much quicker now and says she is much more comfortable and she seems to have a much more settled night. I used to feel too hot with my old pillow but don’t get that with the new ones and the mattress is so comfy and supportive. I was a bit unsure as I hadn’t lay on one in a shop to try it before buying but took the risk and couldn’t be happier. My old mattress despite it being more expensive than this one and I even tried it In store, had started to give me lower back ache only after a few years and I just don’t get that now. I really recommend these products for a peaceful night’s sleep.

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New mattresses

I cannot rate the quality enough. They are exactly what I was hoping for but I think they have a bit of work to do with their delivery system. It’s was a little disjointed and deliveries were very far apart. Also it’s not clear if delivery people are supposed to bring your boxed mattress upstairs for you. That wouldn’t put me off buying again... I cannot rate the quality enough. They are exactly what I was hoping for but I think they have a bit of work to do with their delivery system. It’s was a little disjointed and deliveries were very far apart. Also it’s not clear if delivery people are supposed to bring your boxed mattress upstairs for you. That wouldn’t put me off buying again as the product is great

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Bedtime saviour.

This was for my husband who suffers with back pain after surgery. It has turned out to be the only mattress he can sleep on after trying several others with poor results. I didn’t have much faith that it would work, how wrong was I? He loves it. Don’t be afraid to try one you won’t be disappointed and you have nothing to lose. The pillows are... This was for my husband who suffers with back pain after surgery. It has turned out to be the only mattress he can sleep on after trying several others with poor results. I didn’t have much faith that it would work, how wrong was I? He loves it. Don’t be afraid to try one you won’t be disappointed and you have nothing to lose. The pillows are brilliant also.

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Love the product...shame about the delivery and service

We experienced some real issues with delivery and customer service. After 3 “cancelled” delivery attempts and significant delays, we received a bed frame in a very badly damaged box and no mattress. 2 weeks later our mattress eventually arrived in a box that looked like it had been dragged to our door from Panthers depot. Throughout the... We experienced some real issues with delivery and customer service. After 3 “cancelled” delivery attempts and significant delays, we received a bed frame in a very badly damaged box and no mattress. 2 weeks later our mattress eventually arrived in a box that looked like it had been dragged to our door from Panthers depot. Throughout the process Eve’s customer service team were unhelpful and only went some way to rectifying our customer experience once delivery had eventually been completed. Depressingly, all attempts to contact senior management were met with frustration and absolutely no reply. I actually love the mattress....but this business has a massive issue with delivery and a top to bottom culture lacking in customer care.

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Great Mattress - Serious Delivery Issues

Difficult to know where to start - Did quite a bit of research and decided that eve was the right mattress to get. Placed an order on 29/09/2019 for delivery on Monday 07/10/2019. The Mattress protector that I ordered at the same time arrived on 03/10/2019 which was a bit of a pain but it went to my neighbour and I got it from them. On 06/10/2019 I... Difficult to know where to start - Did quite a bit of research and decided that eve was the right mattress to get. Placed an order on 29/09/2019 for delivery on Monday 07/10/2019. The Mattress protector that I ordered at the same time arrived on 03/10/2019 which was a bit of a pain but it went to my neighbour and I got it from them. On 06/10/2019 I got a message from the delivery company to say the mattress would be delivered the next day - I had arranged to be in so that was great. The mattress didn't arrive, something about it being "misplaced" - it is a large heavy lump..... I spoke to Wendy at eve customer services, and we arranged for another delivery date, this was in November as that was the next time I could be in. It wasn't delivered then either, this time it was some issue in the warehouse, I again spoke to Wendy (is she the only person that works at eve?). we fixed another day, it didn't come at the right time but, of course, it did arrive when I was out later in the day, thankfully they didn't leave it with anybody in the street. I called eve again, yes, you guessed it Wendy again, she was going to arrange a new mattress to be delivered on another day but later in the evening the original mattress arrived, the box it was in looked like it had been in a war zone (see photo) but the mattress inside, well wrapped, looked fine and based on the experience I had so far I thought "a bird in the hand" and all that... I felt sorry for the delivery chap, the mattress is a very heavy item and he was struggling but between us we got it in the house. I again spoke to Wendy and I did suggest another mattress may well turn up, fortunately it didn't, well not yet at least...... Anyway, the mattress is great, be warned, they are very heavy, but it is the most comfortable I have slept on and I am very glad I persevered with it. Overall great mattress, great help from Wendy but terrible delivery service which needs serious looking at.

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Premium mattress

Excellent mattress, so comfortable!

Happy but expected better

I'm definitely happy with my mattress, however I did think it would be more comfortable than it it given the description on the Eve website of the new memory foam technology feeling like you are 'sleeping on air'. I certainly do not get that feeling and it feels like any other quality memory foam mattress if I'm honest. Oh and... I'm definitely happy with my mattress, however I did think it would be more comfortable than it it given the description on the Eve website of the new memory foam technology feeling like you are 'sleeping on air'. I certainly do not get that feeling and it feels like any other quality memory foam mattress if I'm honest. Oh and never did get the free sloth they advertised :-(

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Best mattress ever

The premium memory foam mattress is the most comfortable mattress I’ve ever slept on. Love the quality and attention to detail. The only reason I’ve given 4 stars is because the courier delivered the wrong mattress the first time around but Eve customer service team were amazing. Wendy resolved the problem and had a replacement delivered the... The premium memory foam mattress is the most comfortable mattress I’ve ever slept on. Love the quality and attention to detail. The only reason I’ve given 4 stars is because the courier delivered the wrong mattress the first time around but Eve customer service team were amazing. Wendy resolved the problem and had a replacement delivered the following week. I can’t fault them on that. Thanks to Wendy and the Eve team for the best nights sleep I’ve ever had. Here’s to many more! Ps. The sloth is super cute too!

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not sleeping well

unfortunately i do not think this mattress it good for me. i suffered a slipped disk a few years ago and this seems to be causing me pain on my back and sides whilst laying down. hard to say as i suffer with back problems.

Terrible.

Mattress arrived in a filthy battered box. Delivery guys refused to carry it up the stairs to my flat as they’re only contracted to deliver to the front door. It’s far too heavy for 1 person to move so had to wait for a neighbour to come home to help get it up the stairs. Opened it and it was damaged (miss-shaped) and did not fit the bed frame... Mattress arrived in a filthy battered box. Delivery guys refused to carry it up the stairs to my flat as they’re only contracted to deliver to the front door. It’s far too heavy for 1 person to move so had to wait for a neighbour to come home to help get it up the stairs. Opened it and it was damaged (miss-shaped) and did not fit the bed frame properly (see photo). Eve said it would correct itself with 72 hours. That didn’t happen. So returned it and bought one from Emma. It’s perfect. Fits great, is super comfortable and half the price of the Eve one.

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Coming round to comfort

I've never had any difficulty falling asleep - I'm told I can I can do it before Usain Bolt hits the one hundred metre tape. But in the past I woke up early, my back in spasm and no matter how I manoeuvred myself the ache just wouldn't go away. The third mattress I bought and used in as many years was The Eve Premium and now I just... I've never had any difficulty falling asleep - I'm told I can I can do it before Usain Bolt hits the one hundred metre tape. But in the past I woke up early, my back in spasm and no matter how I manoeuvred myself the ache just wouldn't go away. The third mattress I bought and used in as many years was The Eve Premium and now I just sleep and wake up pain-free. I call it "coming round to comfort". You want me to write a review? I can't, I've stopped thinking about mattresses. It's just there, It is. I sleep. I don't think about it any more? Sorry, wasn't that your intention?

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So comfy

Absolutely love my eve premium mattress . I never want to get out of bed