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eve original mattress reviews

  • 4.6/5 (4739 Reviews)

Judge a company when things go wrong

My wife was so pleased with her mattress that I ordered one for myself.Unfortunately the wrong size was delivered.We rang the company and they promised a replacement next day and this happened.They also said that they would arrange for collection of the wrong mattress and I have been ... contacted by a company who are coming on Weds to get it.As a former customer service manager of a large organisation I always believe that you can tell more about a company when they make a mistake (as all do from time to time) than you can when things go right so top marks from me. As to the mattress I have used it for a few nights now and from the start found it extremely comfortable with just the right balance of firmness and give for my taste.If it proves durable then it is very good value for money.

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wrong mattress

You have sent the wrong size mattress so as i have taken it to my mothers who it was for im not to happy
eve

Hello Ian, We are very sorry that you've received a wrong size mattress! Our customer service team will get in touch and sort everything out for you. Best regards, Eve Sleep Team

see our reply

At the moment it is too firm and too hot

But we've only had it 4 nights so I'm crossing my fingers.

A mattress to melt into

I've only spent 2 nights on my eve mattress but it is so comfortable! My previous mattress made every limb ache by morning. The last 2 mornings I've woken up and been ache free! So far so good....

Absolutely Amazing!

I was nervous at first when the mattress arrived in such a tiny box but after unpacking it and letting it expand I was truly amazed. The mattress is immensely comfy and well worth the money, the customer service I received was also brilliant and the delivery service was all right. ... Being provided with a shorter window for the delivery would be the only criticism I have. I am just waiting on my new bed frame and my new bed will be complete, thanks to the amazing Eve mattress!

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So far, so good

Give us a chance; we've only had the mattress for two nights. Early indications, though, are that it will do us well.

my new Eve mattress

I am very pleased with my mattress -getting out of bed in the morning is a lot less painful-thank-you

Have only slept in it

Have only slept in it for 3 days and it is really comfortable..the delivery was quick and it was packaged really well. It would have been handy if there had been handles on the side to help you to move the mattress. What I think is really good is the 10 year guarantee and also the ... 100 day return. I personally would prefer to write a review after 6 months as you would know how the mattress was.

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Worth it.

This mattress works for my wife and I. We have not experienced bad backs and we sleep better than before. In short we are very pleased with our purchase.

Super!!!!!

Great product, I sleep like a baby. Good job EVE :)

Amazing!

Sounds odd to say it about a mattress, but this level of comfort is life changing! Great value for money and makes me want to go to bed earlier and get up later!

Lovely

thats all I have to say really - lovely!!

Great Product

Great Product

ABSOLUTLEY TERRIBLE DELIVERY SERVICE

This is a very innovative, design orientated company that prides itself on customer service which is ruined by the incompetence of an external company... Why do you use UPS!? I have not tried my mattress yet as I have just received it. I hope it's not as disappointing as the ... delivery service was or the box, I wish I could upload a picture to show the state of it!

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eve

Hello Jake, We're so sorry you had a bad experience with us, it's not what we want to hear and we're upset to hear that the box was damaged. We really do not intend for your eve to arrive with you in any other condition than perfect. We're so sorry about this. We want to make it up to you a little and we wonder if you'd like us to send you a free pillow? Just to say we're sorry and we're not happy about you being miffed with us! Do please let us know if that would be something you'd like! Best regards, EVE Sleep Team

see our reply

As this is the second

As this is the second Eve mattress purchased I knew what to expect and wasn't disappointed....they the most comfortable mattresses ever, whilst at the same time offer support for the spine helping to eradicate aches and pains so often experienced when sleeping on ineffective ... mattresses . I find them therapeutic and sleep inducing.

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Firmness

Clearly an excellent quality mattress. It might not be firm enough for us, but we are only just staring so will give it a few weeks

Excellent

first class very very comfortable well worth the money!

awesome

Wasn't sure what to expect as we have bought 3 mattresses in the last year and all gave us a sore back so we decided on Eve we didn't hold out much hope but are amazed how comfortable eve is and what a lovely cozy sleep we are having, and no sore backs

Thoroughly Recommend

Haven't slept so well in a long time. I would and have thoroughly recommended this mattress to friends and family. I have found that I have no problems with pressure points but at the same time it is firm enough that you don't roll into each other when you move.

Upgrade?

The mattress is very comfortable and loves bugging your body. I'm not sure it would outlast the warranty though? Already feels more soft in the centre where the initial packaging bend was.