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Hi Edward, It's a shame that the mattress is too firm for you and we're sorry to hear that you're also experiencing some back pain. We understand that sometimes the eve mattress won't be quite right for everyone, which is one of the reasons why we offer our 100-night trial. If you decide that the mattress is not suitable for you, please let us know on 0800 808 5766 and we can arrange a return for you. Kind regards, The eve Sleep Team.
Hi Ian, Thank you for taking the time to share your feedback with us and we're sorry to hear that your customer experience with us was not up to scratch. We understand that there were a few issues with your order and we apologise for the inconvenience caused. We do hope that despite the issues, you're getting a great night's sleep on your eve mattress. Kind regards, The eve Sleep Team.
Hi Alethea, We're sorry to hear that the smell of the mattress put you off trying the mattress. The eve mattress does have a new product smell when it is brand new, but this does go away once the mattress has been unpacked. The smell is very subjective and we understand that some customers find the smell much stronger than others. We appreciate your feedback and we hope you find a more suitable mattress soon. Kind regards, The eve Sleep Team.
Hi Paul, Thanks for sharing your feedback with us and we're sorry that your eve experience was not up to scratch. We understand that your mattress delivery was delayed and that you decided to cancel your order. Unfortunately some delays are outside of our control, but we do do our very best to avoid them. It's a shame that you didn't get to our mattress, but we do hope that you found a more suitable mattress. Kind regards, The eve Sleep Team.