1 year trial
does my mattress come with a 1 year trial?
Yessiree - all our mattresses come with a 1 year trial (except the sleep away mattress and cot mattress, which have a 30 night trial).
how does the 1 year trial work?
It’s as simple as it sounds. You have 365 nights from the day it’s delivered to get to know your mattress in the comfort of your own home. If it’s not for you, simply return it by Customer Experience team and we’ll take care of the rest. No questions asked.
I’m thinking of returning my eve mattress, what’s the next step?
It takes about 30 days for you and your new mattress to get used to each other. If it’s still not comfy, try rotating your mattress by 180 degrees (not flipping it). Also make sure you're sleeping on the correct side. The stitched eve label should be facing up, unless you have a lighter foam or lighter hybrid mattress. In that case, make sure the handles are facing down onto your bed frame. Finally, double check your bed frame is supporting your mattress. Slatted bed frames are best, with gaps no bigger than 7.5 cm.
If you’re still keen to return your mattress, no problem. Get in touch with our Customer Experience team via this form to get the ball rolling.
do I need to get the mattress back in the box?
Absolutely not! If you did manage that, we might hire you as the eve wizard... We have special machines that pack our mattresses into their boxes, so once yours has unrolled and expanded don’t worry about getting it back in. We’ll take care of that if you decide to return it. When we arrive to collect it we’ll even bring it downstairs for you. We’re good like that.
do I have to pay for the return?
Nope, that’s all on us.
what if I buy my eve mattress from another retailer?
If you buy directly from eve, you can enjoy all of our home trials, return periods and warranties. If you buy from other retailers, we can’t guarantee they’ll offer you the exact same stuff. It’s always best to check with the retailer you’re planning to buy from.