say good morning to 0% finance

Klarna Available

If you’d like to spread the cost of your order, it’s super simple and won’t cost you any extra pennies. Sounds good, doesn’t it? Read on to find out more.

what financing does eve sleep offer?

We’ve partnered with Klarna to offer credit as an option when making an order with us. You can spread your payments over 6,12 or 24 months.

how do I know how much the payments will be?

If you look at any of our mattresses, you’ll find the cost of monthly payments right underneath the full price on each product’s page.

who are Klarna?

Klarna are a global payment service provider. They provide smooth payments to more than 200,000 online stores, and over 90 million customers use Klarna worldwide.

how do I place an order using Klarna?

Simply add the product you wish to buy to your basket and check out as normal. You’ll then be given the option to ‘pay over time’ as your payment method. This will start your application with Klarna.

You’ll be asked to provide information about yourself, which Klarna needs to check if you’re eligible. If you’re approved, your payment plan will be created and your order will be automatically placed with us. It’s a short application and you won't have to leave our website.

am I eligible to use Klarna?

You must be at least 18 years old and a UK resident. When you apply, Klarna will check your details and financial circumstances. You’ll also have a full credit search. If it’s all a-okay, Klarna will let you know you’ve been approved.

what details do I need to give when I make an order with Klarna?

You’ll need to give your name, billing address, email and phone number, as well as your employment and bank details.

will I need to pay anything when I apply?

For some orders you’ll need to pay a deposit up front. If this is the case, Klarna will let you know during your application.

if I make my purchase using Klarna, will I pay interest?

Interest rates will vary depending on the credit agreement you’re offered, but this will be shown at checkout.

can I set up automatic monthly repayments?

During your application to use Klarna, you’ll be asked to set up a direct debit from your bank account. Klarna will debit your monthly instalments automatically from your bank account, so you don’t need to do anything.

will I get an email confirmation when purchasing with Klarna?

If you’ve chosen Klarna to pay for your order, Klarna will send you an email to let you know the details. The email will contain a link to Klarna’s online portal or to download the app so you can manage your purchases. Always double check the information you give at checkout so Klarna can get in touch.

will Klarna affect my credit score?

When you apply for a Klarna payment plan, they’ll do a full credit search. This search will be seen on your credit file - whether your credit is approved or not. This record will be visible to third parties and other lenders, and it may affect your ability to get credit with other organisations in the future. For any questions about the credit check process, you can contact Klarna’s customer support team.

what if I’m late or miss a payment?

Your monthly payment must get to Klarna by the payment due date. Late or missing repayments may affect your credit rating, which will make it more difficult or more expensive for you to get credit in the future. If you miss any payments, Klarna may serve you a default notice asking you to repay what you owe. If you fail to do so, Klarna may terminate your financing agreement and take further action. If you’re having trouble making repayments, get in touch with Klarna customer service through the support section of the Klarna app, or through Klarna’s customer support page.

I made an order using Klarna but want to return it.

Please contact our support team to process your return. Once your return has been processed, your Klarna financing plan will be adjusted.

how long will it take until I get my refund?

As soon as your order is cancelled or returned to us, we’ll start the process for your refund. This is usually completed within 5 business days.

I would like to find out how many instalments are left to pay.

You can find this out via the Klarna app.

can I still enjoy home trials on eve products with the financing option?

Yup. Just because you’ve chosen financing doesn’t mean that you should miss out on any of our home trials. So whether you’re buying a mattress or any other eve goodies that are part of our home trials, you can rest easy and try them out before you make up your mind (though we’re sure you’ll be smitten).

If you have already paid instalments by the time you wish to return your order or some products on the order, simply fill in this form. We’ll then arrange a return and close or adjust your loan. Returns can take up to 15 working days.

can I settle my outstanding credit balance in full?

Yessiree, just visit the Klarna app or get in touch with Klarna’s customer service team.

I still have questions about Klarna Financing.

Visit Klarna’s customer service page for a full set of FAQs. Or contact them via live chat from their website, by downloading the Klarna app or over the phone at 0808 189 3333.