refunds and returns

We believe that returning something should be as easy peasy as buying it. So if something’s not quite right, simply give our fantastic customer experience team a shout.

returns made easy

We’re all about helping you to get your best possible start, so we hate to think you’re losing any sleep over our products or service. If something’s not right or you need any help, fill in this form and our customer experience team will help.

For more info about our Eve Sleep goodies, just keep scrollin’.


If you're not happy with your mattress, just let us know within your 1 year trial and we’ll pick it up straight from your bedroom for free, and fully refund your purchase. No questions asked.

You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about trying to squeeze it back in the box. You’d have to be superhuman to manage that marvellous feat.

Simply fill out this form and we’ll organise a collection with our courier.

365 day trial

If you’re not happy with your eve sleep product during its home trial period, all you have to do is let us know and we’ll arrange a free collection at a time that suits you.
As soon as we receive your return, we’ll process your refund. No questions asked.

processing refunds

Your refund will be sent to the payment method you used to place your order once our warehouse has received, inspected and accepted your return.

For debit card, credit card, your refund should reach your account within 1-7 working days.

If you paid for a nominated day delivery slot, this additional delivery cost will not be refunded.

concerns with your new mattress?

If there’s fault with your mattress within your 1 year trial, simply fill out this form to get the quickest response from us. If there’s a fault with your mattress outside of this time period, use our warranty form.

offers and discounts

If you used one of our offers or discounts, such as a free pillow, you’re still entitled to home trials on certain products.

If you don’t return the free products within their return policy, their price (at the time of your purchase) will be deducted from your refund. Any free products won’t be eligible for a return in exchange for a refund or any other form of compensation.

anything else?

If you have any other questions, check out our gloriously detailed FAQs or fill out our contact form.

orders placed on or before 17th October 2022

If you have a query regarding an order placed with us on or before 17/10/2022 please contact