We exist to help you get your best possible start, so we hate to think you’re losing any sleep over our products or service. If something’s not right or you need any help, just contact our lovely customer experience team. Simply email us at [email protected] or call us on 0208 036 5535.
If you’re returning a mattress or any other product within its risk-free trial, we’ll even collect it from your home for free at a time that suits you. You can find more details on all product returns below.
If you're not happy with your mattress, just let us know within your 100-night trial and we’ll sort out collection and refund your money in a jiffy - no questions asked.
You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about trying to squeeze it back in the box. You’d have to be superhuman to manage that marvellous feat.
Just email your return request to [email protected]. or give us a call on 0208 036 5535 and we’ll send over our 2-man collection service at a time that suits you.
We accept returns on all eve pillows (memory foam, microfibre & snuggle) if it’s requested within 14 days of delivery. That means your pillows can be opened, slept on and still be eligible for a return thanks to our 14 day trial.
We recommend returning your pillows in a box to avoid them being damaged in transit. If the products arrive damaged, this may affect your return.
How to return your eve pillows
If you’ve changed your mind and want a refund or exchange on your eve bedding purchase, we can help. For health and hygiene reasons we can’t offer returns, refunds or exchanges on the following items unless they are unopened, unused and in the original packaging:
We recommend returning your bedding in secure packaging to avoid it being damaged in transit. If the products arrive damaged, this may affect your return.
How to return your eve bedding
We accept returns or exchanges on the following eve furniture items:
We recommend returning your furniture packed well in a secure box to avoid it being damaged in transit. If the product arrives damaged, this may affect your return.
How to return your eve furniture
If you’re not happy with a product during its trial period, all you have to do is let us know and we’ll arrange collection at a time that suits you, free of charge.
As soon as we receive your product, we’ll process your refund. We’ve popped a little reminder of the trial periods for each product below.
Mattresses: 100 nights (collection at home)
Cot Mattress: 30 nights (collection at home)
Topper: 30 nights (collection at home)
Pillows: 14 nights (drop-off)
All other products have a 14 day refund period, provided there is no evidence of use. Note, that all products needs to be repacked in the original package in order to be processed.
Email your return request to [email protected] and we’ll arrange the next step for you.
Your refund will be processed on the payment method that you used to place your order. You should see the money in your bank account within five working days(visa & mastercard) or ten working days(AmericanExpress) from the notification of the return of your item.
This can take a bit longer if you used a credit card, and you should see the money in your account within ten working days.
Paypal can take up to two working days.
If you made your payment through our financing option, the money is usually refunded within fourteen working days. However, it may take a bit longer.
If you paid for a specific delivery (time slot,2-man or old mattress recycling) this additional delivery cost will not be refunded.
If there is a fault with your mattress and you need to replace it, just phone or email our customer service team who will arrange a replacement. They’ll even make sure it arrives before your faulty mattress is collected, so you’re not left mattress-less.
If you’ve used one of our discount codes or product offers, like our £100 off additional items or two free pillows offer, you’re still entitled to the product trial periods. For more information, just head here.
If you don’t return the free products within their return policy, their price (at the time of your purchase) will be deducted from your refund. The free products won’t be eligible for a return in exchange for a refund or any other form of compensation.