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No, we don’t have a traditional showroom, but we are available to try and buy at various Next, Debenhams and Fenwick stores throughout the UK. Of course, with our 100-night trial, you can also try the mattress at home and return it for absolutely no charge if you don’t love it.
Click here to find your nearest eve hot spot.
eve is a UK-based company, with all of our products lovingly designed right here in London.
All materials used in our products have the right certifications to ensure that they're safe and non-toxic.
Delivery varies by product - please see below
The bed frame and emperor mattress only:
The delivery time is 5-8 working days within mainland UK and 8-10 days for the rest of the UK and Northern Ireland. The bed frame or emperor mattress will be delivered within a 2 hour time slot to the room of your choice. Please note that we currently do not offer an assembly service for the bed frame. This delivery service applies only to the emperor size of the eve mattress and delivery details for all other sizes can be found below.
Everything else:
Our standard UK mainland delivery is Mon to Fri, 8am to 7pm within 3 working days. This is a FREE delivery service to the UK mainland and your items will arrive at your doorstep. If you live in the Channel Islands, Scottish Highlands and Islands, you may be charged for you deliver. £59 for bed frames, £30 for mattresses and £10 for all other items. We also have an express delivery option for a £20 shipping fee to receive your order (excluding the bed frame and emperor mattress) the next working day before 2pm.
Please note that the express delivery option is only available in certain areas and orders will need to be placed before 1pm Mon-Thu and before 12pm on Friday to receive the item the next working day. Orders placed with the express delivery option before 12pm on Friday will receive their delivery on Monday.
Any questions, email [email protected]
Please note: Delivery will be made to your ground floor doorstep only.
Our couriers require a signature when they deliver, so yes, someone will need to be at home. If you do miss your delivery don't worry, our courier will retry over the next two business days.
For help re-scheduling your delivery day, just contact us. Our couriers are able to make changes to your delivery date once they've made a first attempt.
We do try to make sure your items get to you at the same time, but unfortunately our products aren't always shipped together as different couriers may be used depending on the product. We do give you a tracking code for each item as soon as your order has been shipped so you can trace your eve purchases.
Due to the size and weight difference we use different couriers to keep the delivery cost as low as possible.
Unfortunately the couriers will not call before the delivery as they are not provided with work phones.
During the order process you can provide details you wish to tell the delivery couriers, which may assist them with your delivery. Please note that our couriers will not call to notify you before delivering your order.
We're unable to provide discounts for orders with the finance payment options as we cover the the interest fee for you.
Yep, however we aren't able to offer our guaranteed next day delivery option so your eve items will only be delivered on a standard weekday service.
No, we don't offer custom-sized mattress, we are sorry. Please get in touch with us if you have further queries.
We use DHL, DPD and UPS.
Amazon is an independent retailer of our products. When purchasing through Amazon you'd need to contact them directly for all after care regarding your mattress – as this wouldn't be able to be done through us.
Yes we do. Discount codes are available for a limited period of time and can be found on our website, our social channels or partnership websites.
Our discount codes are not available on orders that use our interest free finance option.
Discount codes may be subject to additional terms and conditions (including expiry date/time) which will be shared at the point of publication.
All discount codes are subject to availability and only one code can be used per order.
To use your discount:
When you are in the order summary, click: "Add coupon code here"
- Enter your code
- Click Apply
- Click CHECKOUT
The majority of our discount codes are created for orders that include a full sized, foam mattress (this excludes the mattress topper and baby mattress).
Please always check the advertisement for further details.
Only one discount code can be used per order. We often run multiple promotions so please use the one that works out better for the products that you want to buy.
You can always save the other one for your next order.
As soon as your eve product is on the way back to us we'll process your refund to the account you paid with. The money should be with you within three working days.
That’s entirely up to you. You can pay with credit or debit card, PayPal or 0% interest-free credit.
Unfortunately, we don't use cheques. Due to security reasons, we are only able to refund via your original payment method. Just give us a call on 0800 808 5766.
You can choose the interest-free option on the payment details page, right after you select your delivery date. There's a minimum order amount of £250.
We can’t tell you before you apply for sure whether you’ll qualify, but we can only consider your application if:
You have a good credit history. You're employed or retired and have considered your ability to afford and sustain the repayments. You're a permanent UK resident, over 18 and able to supply three years of address history. You have a debit or credit card.
We're sorry to hear that your finance application was not approved. Unfortunately we're unable to influence our finance partner’s decision – and they don't share any information on why an application is declined with us, due to confidentiality laws.
We accept Visa Credit, Visa Debit, Visa Electron, MasterCard and American Express.
Yes you can. We’re not able to remove the VAT from your purchase at the checkout just yet, but we're working on improving this aspect of our payment system in the near future. Please do send us an email to [email protected] after you have purchased and we will refund you the amount of VAT you paid.
Email your return request to [email protected] For the mattress we'll arrange the collection with our two-man collection company, who'll collect the mattress from your bedroom. For other products we'll send you a prepaid return label. Just print the label, pop it on the box and drop it off at any UPS drop of location.
Absolutely not. We offer free returns on all eve products returned within the UK.
We recommend that you to carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it's no biggie – we allow you to exchange your product within the one hundred night trial. If your mattress has already been unpacked, a shipping and handling fee of £30 will be applied.
You can just sit back and relax while our two-man collection company will come and pick up the mattress from your bedroom. It’s completely hassle-free.
You don't need to keep your mattress box – as it will be impossible for you to get it back in there unless you’re some sort of super human! For other products, they can be returned in any box you like, but it might be easier for you to pack it in the original one it came in.
You don't have to worry about that - our collection company will take care of the packing for you.
When you place an order through Amazon they are responsible for managing the processing and shipment of your order. Unfortunately this means that we won't have your order details. As Amazon are an independent retailer, we are unfortunately not able to handle any issues associated with orders placed through their website – including returns.
The mattress is made up of four layers:
A base layer of high density foam: this is what gives your mattress support and durability.
A mid layer of open-celled foam: this layer encourages air flow, is responsive, a bit bouncy and highly durable, providing the perfect sandwich layer between the base and top layers.
A top layer of next-generation memory foam: engineered to give total body support so you don’t get that ‘stuck’ feeling often associated with traditional memory foams, along with cooling properties so you don’t overheat as you sleep.
A cover lovingly hand-sewn in the UK: this anti-allergenic outer cover protects your eve and gives you a luxuriously soft surface to lie on... it looks pretty awesome too.
From our years of experience selling over 75,000 mattresses all over the world, we learned that both the eve and eve hybrid provides the ultimate in support and comfort for the majority of people – without being too firm, or too soft. We believe we have engineered the ultimate in sleeping perfection. Both mattresses provide the comfortable and supportive qualities you need for a good night’s sleep, but with an added feeling of ‘bounce'. Both are also extremely breathable, offering a tranquil night's sleep. It’s suitable for sleepers weighing up to 18 stone (114kg). For couples, a combined weight of 36 stone (228kg) is the recommended limit.
The eve hybrid mattress is made up of two layers. A foam encapsulated 5 zoned full-sized pocket spring base. The springs are 9 cm high and offer responsive support and pressure relief and a top layer open-celled foam: this layer encourages air flow, is responsive, a bit bouncy and highly durable, along with cooling properties so you don’t overheat as you sleep. The cover is lovingly hand-sewn in the UK: this anti-allergenic outer cover protects your eve and gives you a luxuriously soft surface to lie on... it looks pretty awesome too.
We wanted to get rid of the two main problems associated with traditional memory foam: sinking too deeply and overheating. So we chose ‘springier’ foams that gently contour to your body shape, but spring back quickly. This makes things more comfortable if you’re prone to wriggling or changing your sleeping position.
Our foams are also more breathable than the traditional ones. We even added graphite to the foam in the premium mattress to actively draw excess body heat away from you.
We haven’t conducted our own medical tests to establish this, but many of our customers with back problems claim to have great results when sleeping on an eve. You can read some customer reviews here.
The premium mattress is 28 cms.
The original mattress is 24 cms.
The hybrid mattress is 18 cms.
The light mattress is 18 cms.
All materials used in eve mattresses have certifications to ensure they're safe and non-toxic. You can rest assured that your eve mattress is 100% health and safety compliant. All foams used in the mattress are CertiPUR® certified, which means that your mattress doesn't contain any carcinogens or harmful nasties.
CertiPUR® also sets stringent rules when it comes to off-gassing, meaning the mattress conforms to the highest safety standards here too. The fabric cover is OEKO-TEX® certified, ensuring it meets one of the highest and safest textile standards. Our mattresses comply with the British Standards for fire safety for mattresses (BS 7177:2008 + A1:2011 Low Hazard). All in all, you could say our mattresses are pretty safe. And very certified.
Our mattresses are suitable for little ones aged three and over. For children younger than this we would recommend a specially designed baby/infant mattress.
Our aim is to support each sleeper individually in order to get the best night's sleep possible. The eve mattress provides more movement isolation than a traditional memory foam mattresses. Therefore, you shouldn’t feel your partner move during the night.
We're conscious of our impact on the environment. All of the packaging materials that are used to transport our products are fully recyclable. As well as this, we refurbish or recycle all of our returned mattresses. We also deliver the mattress vacuum packed in a portable box, meaning that, compared to a full sized mattress, many more packages can fit in one van, reducing our carbon emissions.
Our light mattress is made up of two layers of standard foam and a 98% polyester and 2% elastane top cover
Our premium mattress is made up of four foams: a graphite-treated floatfoam, a graphite-treated memory foam and two high resilience foams. The top cover is is 97% polyester, 2% elastane, 1% silver, with a 100% polyester border.
Many of our customers can’t believe it when they receive their mattress in a box. We've invested in a special technology that rolls and vacuum packs the mattress, compressing it into the smallest of spaces. We do this for three reasons:
Delivering your mattress compressed into a box costs us a fraction of what it would cost to deliver a full-sized mattress. We pass these savings on to you, the customer.
Reducing the amount of packaging involved in shipping the mattress means we reduce our impact on the environment. And because it’s compressed, eve deliveries require fewer transport journeys – saving on fuel emissions.
Moving a mattress around your house is hard work. By compressing it into a box, we make the process of getting the mattress to your bedroom that little bit easier.
It will be impossible to fit the mattress back in the box unless you’re some sort of super-human – so you don't need to keep the box, even if you end up returning the mattress.
We pack the mattress into a super-portable, beautifully designed box. Take a peek inside for some inspirational quotes on the theme of sleep...
The dimensions of the cardboard box are 43cm x 43cm x 110cm for sizes up to double and 51cm x 51cm x 107cm for king and above. This makes it a little more manageable to manoeuvre around.
The mattress weighs from 23 Kgs for a single to 67 Kgs for a super king.
They certainly do! We do however recommend checking the condition of your bed base before using it with an eve mattress, as worn out bed-bases can potentially impact the performance of a new mattress over time. Whilst the eve can be used with any kind of bed base, a wooden slatted or platform bed offers the most support. Box springs are designed to support innerspring mattresses and can change the way a foam mattress feels - often creating a ‘softer’ feel.
If a slatted base is being used, we recommend that the gaps do not exceed 7 cm. It is also important that slats are secured, evenly spaced and rigid.
If using the eve with an adjustable bed, we recommend leaving your eve flat when not in use!
Using any eve mattress on the floor will not impact its feel, however we do recommend propping it on its side regularly to allow the mattress to breathe, as the floor will not have the same ventilation properties as a bed base.
We use special machines to roll up the mattress in the box. We'd be very impressed if you could get it back in there!
Our mattresses can be kept in the box up to one month. However, the longer it is kept in the box the longer it will take to recover it’s proper shape and structure.
You can sleep on it straight away. It takes about 4 - 5 hours for it to settle to its full height.
The eve mattress does have initial smell you may notice on the day of delivery but this totally normal and harmless. After airing for the first few days it will start to fade and should completely disappear after a few weeks.
The cover has a removable top panel which can be washed at 40⁰c. We recommend spot cleaning any other areas of the cover.
Memory foam itself cannot be washed, sponged or dry cleaned. There is a high risk that soaking with water or other cleaning fluids will cause irreversible damage and will invalidate your warranty.
Vacuum regularly (using the upholstery attachment) paying particular attention to the piping where dust can settle.
Click here to find all the details.
You won't need to turn your mattress over, ever. In fact, our mattresses only work properly one side up. We do suggest you rotate your mattress lengthways every 30 days for the first year and then twice a year after that to maintain proper shape and to extend its lifespan. Avoid dragging your mattress and place it gently into position when moving it to prevent damage.
Click here to find all the details.
While you can use an electric blanket with your eve, we recommend using an electric blanket that goes over a sheet rather than under. Remember to ensure that your electric blanket is less than 10 years old and in good working condition.
We recommend that you pay attention when using a hot water bottle to avoid water leaking onto the foams. While water bottles can be used with our mattresses, the warmth may soften the feel.
We've recently launched our own eve mattress protector. It's made out of organic cotton, with a fully waterproof Neotherm® membrane base layer – which is great for protecting the mattress from any spillages.
We are proud to offer a 10-year guarantee on our mattresses as they meet the highest standards for domestic use. Full details can be found at www.evelseep.co.uk/warranty
Note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please also note that our 10-year guarantee operates in accordance with the terms and conditions stated at: https://www.evesleep.co.uk/terms
It’s simple: try the mattress in the comfort of your home for up to 100 nights. If you’re unhappy with it for any reason, get in touch by email or phone and we’ll arrange for a collection and refund the full amount.
(And don’t worry – you don’t need to get the mattress back into the box to return it!)
You could compare getting used to your new mattress to the same process as getting used to new shoes. The mattress you previously owned had time to adapt to your body shape and soften. When you sleep on a new mattress, it is possible you may feel a slight discomfort at first, and that is why we recommend trying your eve for at least 60 days before considering a return.
Email your return request to [email protected] and we’ll arrange a two-man collection team to come and collect the mattress from your bedroom. They will contact you directly to arrange for a day and a three-hour collection window that works for you. No need to worry about packing – they'll handle everything for you.
Once on the mattress page you'll find a drop down menu on the left hand side. Simply select your size and the price will change accordingly.
Our mattresses are proudly made in the UK.
Delivery varies by product - please see below
The bed frame and emperor mattress only:
The delivery time is 5-8 working days within mainland UK and 8-10 days for the rest of the UK and Northern Ireland. The bed frame or emperor mattress will be delivered within a 2 hour time slot to the room of your choice. Please note that we currently do not offer an assembly service for the bed frame. This delivery service applies only to the emperor size of the eve mattress and delivery details for all other sizes can be found below.
Everything else:
Our standard UK mainland delivery is Mon to Fri, 8am to 7pm within 3 working days. This is a FREE delivery service to the UK mainland and your items will arrive at your doorstep. If you live in the Channel Islands, Scottish Highlands and Islands, you may be charged for you deliver. £59 for bed frames, £30 for mattresses and £10 for all other items. We also have an express delivery option for a £20 shipping fee to receive your order (excluding the bed frame and emperor mattress) the next working day before 2pm. Please note that the express delivery option is only available in certain areas and orders will need to be placed before 1pm Mon-Thu and before 12pm on Friday to receive the item the next working day. Orders placed with the express delivery option before 12pm on Friday will receive their delivery on Monday.
Any questions, email [email protected]
Please note: Delivery will be made to your ground floor doorstep only.
Unfortunately we don't currently offer this service. We are always working to improve our services, and we are hoping that this is something we can start offering in the future.
In the meantime we can advice you to refer to your local council or any charity nearby.
We’re sorry, but our couriers operate a door-to-door policy, so they won’t bring your eve mattress any further than the main entrance of your premises.
As soon as your eve product is on the way back to us we'll process your refund to the account you paid with and the money will be will you within three working days. If you paid with the 0% interest free credit option, we we'll request a cancellation of your loan with our finance partner once the mattress has been collected and your refund will be processed via BACs. This process will take up to three working days to appear in your account.
free shipping and returns
At eve, we deliver straight to your doorstep, for free. Within 1-3 working days of your order for most of the UK.
Mattress: If you’re not 100% happy with the mattress, we’ll pick it up for free and offer you a full refund.
All other products: In fact, we offer full refunds on the whole eve range. It’s as easy as print, pop and drop.
REPRESENTATIVE EXAMPLE
| Cash Price | £ |
| Deposit to Pay | £ |
| Total Amount of Credit | £ |
| Agreement Duration | 12 months |
| 12 Monthly Payments of | £ |
| Annual Rate of Interest | 0% p.a. |
| Representative APR | 0% APR |
| Annual Rate of Interest | £ |
Note: Finance available on orders between £349 and £25000
Eve Sleep Ltd acts as a credit intermediary and only offers credit products from Close Brothers Retail Finance, a trading style of Close Brothers Limited, authorised and regulated by the Financial Conduct Authority. Credit provided subject to age and status.